Dialogues with contacts

enKod can receive incoming messages from your customers. They will be displayed in the “WhatsApp Dialogues” section of the Mailings menu. If the contact who wrote to you is not in the database, we will automatically add him/her when receiving a message and display correspondence with him/her in “Dialogues”. An incoming message from a contact outside the window of one of the three categories or a free-form reply outside the category window opens the “service dialogue” - correspondence to solve a client request.

You can reply to customers on their free-form messages (replies within the 24th window will be free), but a business can not write a free-for message to a customer first. Each free-form message sent by enKod has a person icon. If you hover over it, you'll be able to see the login of the user who sent the message.

You can start a dialog with a contact through sending a WhatsApp message template in the available ways:

• in scenarios
• out off scenarios

In the dialogue with the contact, the events of sending template messages will be displayed, so that you can put together the chain of communications in the correct chronological sequence when communicating.

In addition to message texts, enKod handles incoming attachments from a contact:

• images (.png .jpg .jpg .jpeg .gif)
• documents (.pdf .msword)
• texts (.csv .html .xml)
• videos (.mpeg .mp4 .webm)
• voice messages

You will have access to:

• downloading files - it happens automatically by clicking on the cloud with any file other than an image
• viewing images - by clicking it opens to full screen. The image can be saved via right mouse click

You can use contact tags for easy navigation through correspondence or in case different managers are responsible for customers with different parameters. You can also go to the contact card from the correspondence.

You can attach files to the messages you send from Dialogs by clicking on the “paperclip”:

• images (.png, .jpg, .jpeg) up to 16MB
• documents (.pdf) up to 100MB

Files of other formats will not be displayed in Explorer. You can attach only 1 file per message. If you reattach a new file, the previous file will be overwritten by the new one.

You can send text along with a file:

• An image with text will be sent as 1 message
• A document with text will be sent as 2 consecutive messages (document ➔ text).

By clicking on the envelope, you can select and send one of the moderated WhatsApp message templates to the contact.