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WhatsApp Business API
Before you start connecting your WhatsApp channel read the necessary information and requirements on the links:
Connection
After paying for the WhatsApp module, you will be able to start the process of connecting WhatsApp Business API on your own via the Settings ➔ Integrations.
If the “Connect” button is inactive, please contact your account manager.
Creating a 360dialog account
We recommend that you set up your account in the “Incognito” mode in your browser. This will allow you to avoid common problems with cookies and inability to log in to your Meta account
To work with WhatsApp Business API, we use the services of the official provider - 360dialog. The first step of connection is authorisation in the service.
In the opened modal window you can create a personal account with the provider using your personal/work Meta account or email. In addition, if you have already created an account in dialog360, you can login to it using the “Login” button.
Login to your Meta business account
The next step is to verify and confirm that:
- You have a personal Meta account
- The phone number you will be using for WABA is not currently linked to your personal WhatsApp app.
- You will be able to confirm ownership of the number by using a code in an SMS or a phone call
If the number you have selected is already linked to your personal WhatsApp app, you need to delete it on the device with a logged in WhatsApp account. Press More options ➔ Settings ➔ Account ➔ Delete account. Enter the number to delete in international format with the country code and tap Delete Account. Select the reason for deleting the account from the drop-down menu. Confirm the deletion. The number is usually unlinked within a few minutes.
If you already have a business account registered and confirmed, please specify this additionally. We recommend that you register your business account in advance, as verification times vary depending on your business, country and other factors. You can find all the information you need about registering a business account here. Read more about verifying your business account here.
Create or log into a Meta business account to which WABA will be linked. Agree to the requirements.
If you experience an error at the Meta account login stage, please clear cookies in your browser settings.
Next, read the information about what permissions you grant and what features will be available to you after the integration is complete.
Company information
In the next step of onboarding, fill in the information about:
- Company name
- Company email (make sure you have access to it)
- Company website or social media page
- Location
The name displayed should be related to your company, match the Display Name Guidelines and not violate the WhatsApp Business Messaging Policy.
Creating a WhatsApp Business account
Next, you need to select an existing or create a new WhatsApp Business account.
Fill in the required information about your organisation. It will be available for your customers to view, but it can be edited at any time.
Enter the phone number that will be used for WhatsApp Business (the number from which you will send messages to your customers). Confirm ownership of the number by SMS or call.
If this is the first time you are connecting WhatsApp Business API to this number, make sure that this phone is removed from your WhatsApp Personal App or WhatsApp Bussiness App. If your number has already been connected to another provider, port the number first.
Once you have linked the number to WhatsApp Business API, the previous history of dialogues will no longer be available and you will no longer be able to manage them from WhatsApp. Also, you won't be able to switch the number to use the app in the future. You will only be able to communicate with customers from that number through WhatsApp Business API.
After successful confirmation, review the basic features and click “Ok”.
The next step is to automatically set up your WABA. Almost immediately you will see a blue notification that your number will be prepared in a few minutes.
We recommend that you do not close this window, even though you will be notified by email. Wait until the setup is complete (takes no more than a couple of minutes) to avoid possible failures in the setup process and re-registration.
Once you have finished setting up WhatsApp Business, select the number you have bound in the provider window and save the changes. Do not close the window while saving.
If the number you added does not appear in the selection list, go to the WhatsApp Manager and check the status of the number. The “Pending” number will not appear for selection in the integration window.
It may take some time to connect the number (from several hours to a day). You can track the status in WhatsApp Manager. As soon as the number is confirmed, proceed with the integration connection.
Within a few seconds, the browser window will close and the status of your integration in the enKod window will change to “Connected”.
The 360dialog team will check your account for compliance within two hours and you can start sending messages to WhatsApp.
You can monitor the status of your account in the personal page .