Deleting contacts
Contacts can be deleted (removed) in enKod:
- manually - individually or in bulk
- automatically - via the finishing block of the scenario and other methods described below
Via the contact card
You can remove a contact by going to the card and pressing the corresponding button.
If you delete an email or phone in a contact card, the contact will be deleted if they have no other channels (email, phone, token) left.
Via the contact list
To mass remove, upload a .csv file with a list of contacts with a maximum size of 50MB in UTF-8 encoding. Available file structure: the first column must contain e-mail addresses or phone numbers. After uploading, the number of contacts available to remove that could be found in the platform will be displayed.
Via the segment for messages
In addition to uploading a file, you can remove several contacts at once via a segment. Set the required conditions, recalculate the segment and remove the found contacts. By removing segments you can clean the database from, for example, contacts with only tokens without emails.
Restoring contacts
You can restore contacts from the list of removed contacts by pressing the corresponding button.
When a removed contact is re-imported or restored, all communication history, custom fields, order history, sessions and other information, except for subscriptions to mailing groups, will be displayed for that contact. All message statistics associated with this contact will be saved.